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Refunds & Exchanges


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Refunds & Exchanges

Learn more about warranties, refunds, returns and our exchange policy. 

General Questions

Please refer to our terms and conditions which expressly state that shipping costs are non-refundable. 

Yes! We allow exchanges due to issues with sizing and colour choices – however if you require an exchange of a completely different product please return your item and re-order as this makes processing times much faster!

You need to request a return via our email help@sheepers.co.uk

  • Making the subject line: RETURN REQUEST
  • Please provide your order number, full name and address including the reason for refund. You must also accompany some images of your slippers including the soles.
  • We will then send you a returns form via email and instruction.

Please note:

Please test your Sheepers on a clean surface upon receiving them­­. If there are any signs of wear they will not be accepted as a return.

Gift boxes are not refundable, please do not return them. If you have purchased a gift box and wish to exchange your item please do not send it back to us in the gift box as it may damage on return.

When you receive your refund, the cost of shipping will be deducted from your refund.

Please ensure you return the item in the SAME sealable bag not in any other postal bag. Please ensure you have sealed the bag with tape on all edges, missing items will not be refunded.

Please ensure all stickers or tags that were on the product stays on the product and do not untie or cut the string that joins the product together. If the tag has been removed you will not be eligible for a refund or exchange.

Damaged items in transit will not be refunded.

  • Gifts can’t be returned but can be exchanged for a credit note for the original purchase value.

All items sent back to us must be unworn and in the condition they were received. Please note that in no circumstances will we accept returned items which have been washed or worn . If an item is returned to us and shows signs of wear or washing then we will contact you however if we do not hear from you within 7 days, the slippers will be disposed of. The first day is classed as the first point of contact.

You will be responsible for paying for your own shipping costs for returning a worn purchased item. Shipping costs are non-refundable. 

Please ensure you use a tracking or signed for service on return of your goods. 

Unfortunately there is no way for our customers to track an exchange once it has been sent out. However, if you contact us on help@sheepers.co.uk we can provide you with the tracking for your exchange. 

Sheepers provides a manufacturer’s limited warranty against defective materials and workmanship for 30 days from the date of purchase. After 30 days, no exchanges or returns. No exceptions.

We will not be accepting refunds which are of orders over 30 days and show a fair amount of wear.

The warranty does not apply to normal wear and tear or variations in colour. The slippers are handmade they are delicate and should not be worn outside.

Please note: sheepskin is a natural material and is thus subject to slight variations and may change over time.

We will ship your products with the shipping method you choose at checkout for example, standard shipping with be shipped using tracked local service or express shipping will be sent by DHL/DPD/UPS/FEDEX.

Once payment is received in full and clear with Sheepers, your order will be shipped within 1/2 working days.

Please note that proof of postage is obtained for orders we ship out. If an item does get lost then Royal Mail advise that a period of time must pass before this item is officially lost and any action can be taken. If your address has been entered incorrectly, we will not be able to issue a replacement. Please double check all details when placing an order.  However, if your delivery information is correct, we will contact the courier and open a case to resolve this for you. 

Under no circumstances will a refund be issued for lost post .

Once we process your return, your exchange will be shipped out within 1-2 working days. If an item you want is out of stock you will be contacted by our team. 

All purchases made from our Lucky Dip/Seconds range are only able to be exchanged due to issues with sizing or colour choice.

Unfortunately not. This is due to the fact that the product has been made to order and therefore we cannot accept it back. Please see the below.

  • As our items are personalised we cannot accept returns, as they are made to order.
  • Any faulty item can be returned for a credit note at our discretion 

Return Address:

Please contact us for a return request making sure this is your subject line, with the reason for return, order number, images of the slippers including the soles to help@sheepers.co.uk. 

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